Support
Email connect@blenz.in. In the app, open Account & Support, copy your Support ID, and include it in the message.
What to include
- Support ID
- Platform (Android or iOS) and app version if you know it
- A short description of what happened
- For a purchase: approximate date, and whether you used Google Play or the App Store
- Screenshots of the error. Do not send other people’s business-card photos unless we ask.
Common topics
Sign-in. An account is required before scanning. Google, Apple, or email/password, where available. Email/password accounts should verify the inbox message if the app asks.
Scanning. After you accept cloud processing, the card image is sent to a third-party AI processing service to extract contact details. Review every result before you save. The extraction result may be kept in a server-side request record until you delete your account. Card photos from a scan stay on the phone that scanned them.
Scan allowance. Free includes a lifetime allowance that is also tied to the device, so a new account on the same phone does not reset it. Pro includes a larger allowance per billing period. The number in the app is the one that counts. Email us with your Support ID if the count looks wrong.
Cloud backup. Cardly Pro only. It is on by default. Contacts, your card, events, follow-ups, templates, and Reach out files stay with the account. A new phone gets them after sign-in. Turn it off under Account & Support.
Share link. Sharing your card creates a public page for about 30 days. It shows your own card, not your scanned contact list. Anyone with the link can open it until it expires.
Reach out. Cardly prepares the message and opens your email, WhatsApp, or SMS app. Cardly does not send the message itself. File links are meant to last about 48 hours. Free accounts have limits on templates, files, and how many sends are recorded each month.
Subscriptions. Sold by Google Play or the App Store and checked with RevenueCat. Use Restore purchases in the app after a reinstall. Manage or cancel the renewal in your store account. Refunds are handled by the store.
Deletion. Delete account removes Cardly-controlled server data first, including own-card images and scan request records. Data stored in the app on that device is cleared only after server deletion succeeds. It does not reset the device’s free scan allowance. If you no longer have the app, request deletion at Account & Data Deletion without reinstalling. Delete all local cards and images is a separate control. Export first if you want your own file.