Account & Data Deletion

Cardly is operated as Cardly. Support and privacy questions: connect@blenz.in.

You can request deletion of your Cardly account from this page. You do not need to reinstall the app.

Request deletion

Email connect@blenz.in with the subject Cardly Account and Data Deletion Request.

Include the email address on the Cardly account. If you still have it, also include your Support ID from Account & Support. Cardly may ask for reasonable information to confirm you own the account before deleting it.

Request account deletion by email

If the app is still installed, you can also use Delete account in Account & Support. That path deletes Cardly-controlled cloud data first. Data stored in the app on that device is cleared only after the server deletion succeeds.

What is deleted

After the request is verified, Cardly deletes the account and associated Cardly-controlled data. That includes the account profile, own-card information and images, Pro library backup, subscription entitlement records held by Cardly, Support ID mapping, and server-side scan request records for that account.

What may be kept

Cardly keeps a device record used to stop a new account from resetting the free scan allowance. Limited security or anti-abuse records may also be kept where needed to prevent abuse. Records held by Apple, Google, RevenueCat, or Firebase diagnostics may remain under those providers’ own retention rules.

Deleting the Cardly account does not cancel an Apple App Store or Google Play subscription. Cancel that subscription in the store account used to buy it.

Need help?

Privacy or deletion questions: connect@blenz.in.